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How do I return an item?
In the unfortunate
event you need to return a product, please read our entire procedure so
we can expedite your return. All returns must meet the following
requirements.
Airsoft Gun Return/Exchange Policy All Airsoft guns being returned or exchanged MUST be in resellable condition. Therefore, an Airsoft gun being returned must be in brand new and unused condition. Meaning it has no signs of use or attempted use, modifications, or signs of attempted change (i.e., removal or modification of orange tip flash hider, installation of internal and external parts). Airsoft guns must be returned with all included accessories, merchandise tags, factory stickers, logos still attached, and factory packaging fully intact. Any merchandise that is reported and/or determined to not be in this condition will not be granted return within our 30-day return policy. Airsoft guns that do not perform up your level of expectation are not a defect and are will not be covered by the manufacturer's warranty. We don't guarantee groupings, accuracy, or FPS. Airsoft guns that do not fall within the above criterium are fully warrantied directly through the manufacturer, and the customer will be responsible for handling the product directly with the respected brand. If you have received wrong item(s) with your order you must notify us within 72 hours of delivery so we can have your order corrected. After this time expires we will be unable to facilitate the exchange. We will arrange the return shipping for the item(s) back to our warehouse. With the RMA number clearly written on the outside of the package, please send your return to: ANSgear.com 41 Moreland Rd Simi Valley, CA 93065 Note: Returns take between 3-5 business days for completion. ANSgear.com has great working relationships and expedited procedures with all of our vendors in the rare instance that an item from your order has a problem. To resolve your problem in the timeliest fashion, we ask you contact the manufacturer direct for assistance. We have provided a list of technical support numbers for the majority of paintball gun and gear manufacturers. Angel Sports - 1-617-830-1891 ANS Xtreme - 1-805-522-8700 Azodin Paintball - 1-626-350-7000 Bob Long Direct - 1-209-293-4440 BT Paintball - 1-800-724-6822 Custom Products - 1-480-539-4820 Dangerous Power - 1-626-369-7800 Dye Precision - 1-858-536-5183 Empire Paintball - 1-800-724-6822 Gen X Global - 1-866-359-9248 GOG Paintball - 1-724-520-8690 Guerrilla Air - 1-847-640-8857 Halo Loaders - 1-800-724-6822 Hater Paintball - 1-317-354-5201 Invert Paintball - 1-800-724-6822 JT Sports - 1-800-724-6822 Kingman/Spyder Paintball - 1-888-546-4626 Lapco Paintball - 1-800-640-7929 Luxe Paintball - 1-866-573-5893 NXE Paintball - 1-800-533-4831 Ninja Paintball - 1-877-646-5287 Planet Eclipse - 1-401-247-9061 Proto Paintball - 1-858-536-5183 Redz Paintball - 1-877-873-3432 Seventh Element - 1-716-568-7937 Sly Equipment - 1-949-200-7348 TechT Paintball - 1-901-405-1848 Tiberius Arms - 1-888-982-2842 Tippmann Paintball - 1-800-533-4831 Valken Paintball - 1-866-978-2553 V-Force Paintball - 1-877-722-5590 Virtue Paintball - 1-631-617-5346 Warrior Paintball - 1-805-522-8700 |