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How do I return an item?

In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements.
  • Any item taken in for return must be brand new, factory sealed and unused.
  • There are no returns on any Paintballs or Special Order Items
  • Returns must be received within 30 DAYS of placing your order.
If your item is eligible for return, please call ANSgear.com at (805) 522-8700 (M-F 8AM-5PM PST) for an RMA number. If a return is shipped back to ANSgear.com with no RMA number, THE PACKAGE IS GUARANTEED TO BE REFUSED. When calling for your RMA number you will have the option of exchanging your existing item, receiving a refund back to your credit card or paypal account, or a full refund issued as an online store credit. Unfortunately all shipping charges are non refundable. If an order has received free shipping, the shipping costs will be deducted before the store credit or refund is issued.

Airsoft Gun Return/Exchange Policy

All Airsoft guns being returned or exchanged MUST be in resellable condition. Therefore, an Airsoft gun being returned must be in brand new and unused condition. Meaning it has no signs of use or attempted use, modifications, or signs of attempted change (i.e., removal or modification of orange tip flash hider, installation of internal and external parts). Airsoft guns must be returned with all included accessories, merchandise tags, factory stickers, logos still attached, and factory packaging fully intact. Any merchandise that is reported and/or determined to not be in this condition will not be granted return within our 30-day return policy.
Airsoft guns that do not perform up your level of expectation are not a defect and are will not be covered by the manufacturer's warranty. We don't guarantee groupings, accuracy, or FPS.
Airsoft guns that do not fall within the above criterium are fully warrantied directly through the manufacturer, and the customer will be responsible for handling the product directly with the respected brand.

If you have received wrong item(s) with your order you must notify us within 72 hours of delivery so we can have your order corrected. After this time expires we will be unable to facilitate the exchange. We will arrange the return shipping for the item(s) back to our warehouse.

With the RMA number clearly written on the outside of the package, please send your return to:

ANSgear.com
41 Moreland Rd
Simi Valley, CA 93065

Note: Returns take between 3-5 business days for completion.

ANSgear.com has great working relationships and expedited procedures with all of our vendors in the rare instance that an item from your order has a problem. To resolve your problem in the timeliest fashion, we ask you contact the manufacturer direct for assistance. We have provided a list of technical support numbers for the majority of paintball gun and gear manufacturers.

Angel Sports - 1-617-830-1891
ANS Xtreme - 1-805-522-8700
Azodin Paintball - 1-626-350-7000
Bob Long Direct - 1-209-293-4440
BT Paintball - 1-800-724-6822
Custom Products - 1-480-539-4820
Dangerous Power - 1-626-369-7800
Dye Precision - 1-858-536-5183
Empire Paintball - 1-800-724-6822
Gen X Global - 1-866-359-9248
GOG Paintball - 1-724-520-8690
Guerrilla Air - 1-847-640-8857
Halo Loaders - 1-800-724-6822
Hater Paintball - 1-317-354-5201
Invert Paintball - 1-800-724-6822
JT Sports - 1-800-724-6822
Kingman/Spyder Paintball - 1-888-546-4626
Lapco Paintball - 1-800-640-7929
Luxe Paintball - 1-866-573-5893
NXE Paintball - 1-800-533-4831
Ninja Paintball - 1-877-646-5287
Planet Eclipse - 1-401-247-9061
Proto Paintball - 1-858-536-5183
Redz Paintball - 1-877-873-3432
Seventh Element - 1-716-568-7937
Sly Equipment - 1-949-200-7348
TechT Paintball - 1-901-405-1848
Tiberius Arms - 1-888-982-2842
Tippmann Paintball - 1-800-533-4831
Valken Paintball - 1-866-978-2553
V-Force Paintball - 1-877-722-5590
Virtue Paintball - 1-631-617-5346
Warrior Paintball - 1-805-522-8700
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