Terms and Conditions
TERMS AND CONDITIONS
Please read the following Terms and Conditions of Use Carefully Before using this Website. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law.
The entire content included in this site, including but not limited to text, graphics, site design, logos, icons, images or code is copyrighted as a collective work under the
All trademarks, service marks and trade names of WWW.ANSGEAR.COM used in the site are trademarks or registered trademarks of WWW.ANSGEAR.COM. The use of any trademark or service mark without the express written consent of ANSGEAR.COM is strictly prohibited.
Disclaimer and Limitation of Liability as to Shipping Errors
ANSGEAR.COM will make mistakes. Although we work very hard to prevent errors when filling orders, the fact that we employ human beings to pick, pack and ship orders makes errors unavoidable. If we do ship the wrong product to you or leave out a certain product from a package, our procedure and policy for resolving the problem is the following: ANSGEAR.COM will verify that an item was left out of a package by repacking the original order and comparing what the weight should have been to the actual weight shipped. If we clearly see that an item has been left out of the package, we will ship the item to you at no charge using the most efficient shipping method available. We would gladly upgrade your service to ensure that you receive the item by a specific date if you are willing to pay the difference in shipping costs between the most efficient shipping method and your new requested shipping method.
This site and the materials and products on this site are provided as is. Many of the products on the site come with a manufacturer warranty. Warranties are not handled through ANSGEAR.COM. If you are concerned with the warranty of a particular item, contact the manufacturer prior to purchasing the product. To the fullest extent permissible pursuant to applicable law, ANSGEAR.COM disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ANSGEAR.COM does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ANSGEAR.COM does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Limitation of Liability
ANSGEAR.COM expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. WWW.ANSGEAR.COM shall not be liable for any special or consequential damages that result from the use of or the inability to use, the materials on this site or the performance of the products, even if WWW.ANSGEAR.COM has been advised of the possibility of such damages. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event a product is listed with an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, ANSGEAR.COM shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ANSGEAR.COM shall issue a credit to your credit card account in the amount of the incorrect price.
ANSGEAR.COM uses the two (2) most reliable sources for shipping, FedEX and USPS and live shipping rates can be found upon checkout when products are added to the shopping cart. Most orders are shipped out within 24 - 48 hours upon placing an order. Under special circumstances, this time line may be increased due to special orders or inventory inconsistencies. Shipping insurance is offered for all FedEX shipments and MUST be purchased at the time of checkout. The insurance is calculated in direct correlation of dollar amount of said order. Any damage or loss to packages that occur in route to customer destinations must be dealt with directly through the carrier. The carrier is the company which assumed responsibility upon pick up of a package from ANSGEAR.COM facilities. ANSGEAR.COM will help in assistance of resolution but is in no means held responsible. You must purchase shipping insurance for our customer support to file a claim with the shipping company. All transit times are based off carriers estimated delivery schedules. In cases such as extreme weather, holidays, and other unforeseen reasons, normal transit times may be affected. In the unfortunate case of these circumstances, the carrier nor ANSGEAR.COM can be held responsible and thus cannot offer any type of compensation.
FedEX Shipping Service does offer tracking information on all services. The information may be delayed up to 24 hours due to the FedEX updating process. All packages shipped via USPS do not have a tracking number. They only have a delivery confirmation number which is updated upon delivery.
Please note that certain countries require us to physically drop off packages at the postal facility. Due to this process, it can delay an order between 5-7 days. If the tracking number provided is not updated within 2-3 days after the order is placed then this may be the case and please allow us the full 5-7 days before requesting any further information.
All orders placed with the "In-Store Pickup" shipping method can be picked up at our physical retail store. Our retail store address is:
41 Moreland Rd
Simi Valley, CA 93065
This is our one and only physical location.
All customers that select the "In-Store Pickup" shipping method, that are not located within California, will be contacted by phone or e-mail within 24-48 hours to confirm that the order will be picked up from our retail store.
ANSGEAR will wait 10 days for a response about whether or not the order is being picked up from our facility. If there is no response after 10 days, the order will be switched to the least expensive shipping method and the order will be charged accordingly. Once the shipping method has been changed and the funds have been collected, then the order will be shipped.
**If you select "In-Store Pickup" because Free Shipping was not available and you feel that the order should have the Free Shipping option then please click on this link HERE and make sure that your order meets all of the required criteria**
Regarding all pre-ordered items, any order placed for such items will be processed immediately for verification of funds. Once the funds have been collected, the order will be processed and moved to a partially back ordered status. *Note* If the order contains more than just the pre-ordered item(s) then, as a courtesy, ANSgear.com will ship out all of the in stock items right away. This does not apply to international customers.
There is additional information related to pre-orders on the item description page. We update that information according to the manufacturer's latest expectancy date; in most cases they are unable to have a firm release date. Based on this information we cannot be held responsible for "misleading" time frames since those change on a weekly basis.
Any orders placed with a pre-ordered item will be held and shipped complete. If for any reason you wish to cancel a pre-ordered item or an entire order with said item included, then contact us directly either through chat, e-mail or phone. We are in constant contact with all of our vendors and do our best to supply all of our customers in a fair and timely manner.
As a courtesy to all of our customers, ANSgear.com offers split orders at no charge. If an order is placed that has an item(s) that is out of stock or on pre-order, then we will ship what's available and split the balance. The remaining item(s) will ship as soon as they are released and/or reach our facility. ANSgear.com will pick up the cost for shipping the split order and the shipping method will be to our discretion.
Thank you for shopping at ANSgear.com. In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements.
If you have received a wrong item with your order, please notify us immediately so we can get your item corrected. We will issue an RMA number and ask that you ship the wrong item back using standard ground service only. Please make sure to include the shipping receipt in your package. Once the return is received and processed, a credit will be issued to your account for the shipping reimbursement.
Airsoft Gun Return/Exchange Policy
All Airsoft guns being returned or exchanged MUST be in resellable condition. Therefore, an Airsoft gun being returned must be in brand new and unused condition. Meaning it has no signs of use or attempted use, modifications, or signs of attempted change (i.e., removal or modification of orange tip flash hider, installation of internal and external parts). Airsoft guns must be returned with all included accessories, merchandise tags, factory stickers, logos still attached, and factory packaging fully intact. Any merchandise that is reported and/or determined to not be in this condition will not be granted return within our 30-day return policy.
Airsoft guns that do not perform up your level of expectation are not a defect and are will not be covered by the manufacturer's warranty. We don't guarantee groupings, accuracy, or FPS.
Airsoft guns that do not fall within the above criterium are fully warrantied directly through the manufacturer, and the customer will be responsible for handling the product directly with the respected brand.
With the RMA number clearly written on the outside of the package, please send your return to:
41 Moreland Rd
Simi Valley, CA 93065
Note: Returns take between 3-5 business days for completion.
ANSgear.com has great working relationships and expedited procedures with all of our vendors in the rare instance that an item from your order has a problem. To resolve your problem in the timeliest fashion, we ask you contact the manufacturer direct for assistance. We have provided a list of technical support numbers for the majority of paintball gun and gear manufacturers.
Angel Sports - 1-617-830-1891
ANS Xtreme - 1-805-522-8700
Azodin Paintball - 1-626-350-7000
Bob Long Direct - 1-209-293-4440
BT Paintball - 1-800-724-6822
Custom Products - 1-480-539-4820
Dangerous Power - 1-626-369-7800
Dye Precision - 1-858-536-5183
Empire Paintball - 1-800-724-6822
Gen X Global - 1-866-359-9248
GOG Paintball - 1-724-520-8690
Guerrilla Air - 1-847-640-8857
Halo Loaders - 1-800-724-6822
Hater Paintball - 1-317-354-5201
Invert Paintball - 1-800-724-6822
JT Sports - 1-800-724-6822
Kingman/Spyder Paintball - 1-888-546-4626
Lapco Paintball - 1-800-640-7929
Luxe Paintball - 1-866-573-5893
NXE Paintball - 1-800-533-4831
Ninja Paintball - 1-877-646-5287
Planet Eclipse - 1-401-247-9061
Proto Paintball - 1-858-536-5183
Redz Paintball - 1-877-873-3432
Seventh Element - 1-716-568-7937
Sly Equipment - 1-949-200-7348
TechT Paintball - 1-901-405-1848
Tiberius Arms - 1-888-982-2842
Tippmann Paintball - 1-800-533-4831
Valken Paintball - 1-866-978-2553
V-Force Paintball - 1-877-722-5590
Virtue Paintball - 1-631-617-5346
Warrior Paintball - 1-805-522-8700
ANSGEAR.COM sells many custom items which we label as SPECIAL ORDER items. These items are built to order and are built specifically for that customer to accommodate their request. All sales for SPECIAL ORDER items are final. ANSGEAR.COM does not stock these items on hand and instead orders these items to be custom built the moment that an order is placed for that item. Because of this process, orders can take anywhere from 2-4 weeks until they are shipped out. There are no returns, cancellations, or refunds on any SPECIAL ORDER item. If a domestic order has a SPECIAL ORDER item along with regular items then the order will be split. All of the standard items will ship out right away and the SPECIAL ORDER item will be shipped separately once it arrives. For international customers, the entire order will be held until the SPECIAL ORDER item has arrived. If a SPECIAL ORDER item is defective then please contact the manufacturer directly for assistance. All SPECIAL ORDER items are covered by a manufacturer warranty.
On some products offered for sale at ANSGEAR.com, we may choose to include free promotional items. If a promotional item runs out of stock, it may be substituted with something equivalent to the listed item. Since it is a free promotional item, we are unable to ensure the item listed is exactly what you will receive.
Sweepstakes & Giveaways
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ANSGEAR.COM reserves the right at any time after receipt of your order to accept or decline your order for any reason. ANSGEAR.COM reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
Within the United States, ANSgear.com is required to collect sales tax when shipping to the following states; Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.
For international orders, each customer shall be solely responsible for all customs fees, brokerage fees, or any other applicable fees assessed on orders shipped to other countries. All customers are held responsible for knowing which products are legal in your city, state, province, or country. ANSGEAR.COM is not liable for any product shipped out of the country that is in violation of any law, rule or regulation. Please check with your local, state or national government to get all information regarding the products you are planning to purchase.
*NOTE* Airsoft guns cannot be shipped to Canada.
Service and Support
All requests for technical service and support shall be made directly to the manufacturer in accordance with their terms and conditions.
Terms & Conditions
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ANSGEAR.COM without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
ANSGEAR.COM may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ANSGEAR.COM.
Miscellaneous/Jurisdiction and Venue
Miscellaneous/Jurisdiction and Venue
Your use of this site shall be governed in all respects by the laws of the state of
Parents may be held responsible for the online activities of your children, California Civil Code section 1714.1.
Parents and guardians are fully liable for their minor's purchases made online:
Any online purchase on ANSGEAR.COM made by a minor under the age of 18 shall be imputed to the parent or guardian having custody and control of the minor and parent or guardian will be held severally liable for any said purchase up to the maximum retail value of the purchase plus any additional costs for shipping, in addition to possible criminal prosecution as deemed necessary by ANSgear.com and its affiliates.
The maximum liability imposed by this section is the maximum liability authorized under this section at the time that the act of willful misconduct by a minor was committed.
Use of Site
WWW.ANSGEAR.COM does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, WWW.ANSGEAR.COM is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, WWW.ANSGEAR.COM reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to WWW.ANSGEAR.COM in its sole discretion.
You agree to indemnify, defend, and hold harmless WWW.ANSGEAR.COM, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, WWW.ANSGEAR.COM may link to sites operated by third parties. However, even if the third party is affiliated with WWW.ANSGEAR.COM, WWW.ANSGEAR.COM has no control over these linked sites, all of which have separate privacy and data collection practices, independent of WWW.ANSGEAR.COM. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, WWW.ANSGEAR.COM seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).